1. Agreement to Terms
These Terms and Conditions govern your use of K2 Kritter Solutions' website and services. By requesting a quote, scheduling service, or otherwise engaging K2 Kritter Solutions ("K2 Kritter," "we," "us," or "our"), you ("customer," "you") agree to these terms. If you do not agree, please do not use our services.
2. Our Services
K2 Kritter Solutions provides wildlife removal, trapping, exclusion (entry point sealing), animal damage repair, and dead animal removal services in Colorado Springs and the surrounding metro area. We use humane, chemical-free methods and prioritize live trapping and relocation, with humane euthanasia used only when it is the appropriate course of action.
3. Estimates and Quotes
Estimates are based on the information available at the time of inspection or initial contact. The final scope of work and price may change if we discover conditions not visible or known beforehand, such as additional entry points, structural damage, or a larger infestation than initially assessed. We will communicate any changes to scope or price before proceeding with additional work.
4. Scheduling and Cancellations
Appointments can be scheduled or rescheduled through Jobber or by calling us directly. We ask for at least 24 hours' notice to cancel or reschedule an appointment. Missed appointments without notice may be subject to a trip or no-show fee.
5. Payment Terms
Payment is processed through Jobber. A deposit may be required to book service on larger jobs, with the balance due upon completion unless other arrangements are made in advance. We accept major credit cards and other payment methods available through Jobber. Overdue invoices may be subject to a late fee.
6. Text Messaging Program
K2 Kritter Solutions may send you text messages through our dedicated business phone number using Jobber for appointment reminders, quote and invoice notifications, and service updates related to your scheduled work with us.
Message frequency varies depending on your scheduled services. Message and data rates may apply.
To opt out of text messages at any time, reply STOP to any message you receive from us. To get help, reply HELP or contact us directly at (719) 358-1856 or k2kritter@yahoo.com.
For information on how we collect, use, and protect your information, see our Privacy Policy.
7. Service Guarantee
Exclusion work is guaranteed for 90 days from the date of service. If the same species returns through the same sealed entry point within that period, we will return and re-service at no additional charge. This guarantee does not cover new entry points, different species, or damage caused after the original service was completed.
8. Property Access and Customer Responsibilities
You agree to provide our technicians reasonable and safe access to the property areas requiring service, including attics, crawlspaces, and outdoor areas. You are responsible for securing pets during service visits. If access is unsafe or a technician cannot reach the affected area, service may be delayed or rescheduled.
9. Protected Species
Some animals we handle, including bats, are protected under Colorado and federal law. Removal of protected species is performed in accordance with applicable regulations, which may affect timing, such as seasonal restrictions on bat exclusion work. We will explain any legal timing restrictions that apply to your specific situation.
10. Limitation of Liability
K2 Kritter Solutions carries out all work with reasonable care and in accordance with industry practice. To the fullest extent permitted by law, K2 Kritter Solutions is not liable for pre-existing property damage, damage caused by wildlife prior to our arrival, or indirect or consequential damages arising from wildlife presence on the property. Our liability for any claim related to services rendered is limited to the amount paid for the specific service in question.
11. Right to Refuse Service
K2 Kritter Solutions reserves the right to refuse or discontinue service if conditions are unsafe for our technicians, if a customer is abusive or non-cooperative, or if payment terms are not met.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
13. Governing Law
These terms are governed by the laws of the State of Colorado.
14. Contact Us
Questions about these terms can be directed to:
K2 Kritter Solutions
(719) 358-1856
k2kritter@yahoo.com